Terms of Service

Last updated: 22 October 2026

These terms apply when you use the AvexaX review removal service. “AvexaX”, “we” and “us” means iFinance Group Pty Ltd ATF Chloelily No2 Trust trading as AvexaX (ABN 39 830 489 210), Suite 703, Level 7, The Trust Building, 155 King Street, Sydney NSW 2000. “You” means the business that engages us. Contact: reviews@avexax.com.

1. What we do

We assess Google reviews you nominate against Google’s published content policies. Where a review appears to breach those policies, we prepare and lodge a removal request with Google on your behalf, using Google’s own processes.

Google alone decides whether a review is removed. We cannot guarantee removal or a timeframe. We do not write, buy, alter or post reviews, we do not contact reviewers, and we do not offer anyone incentives.

2. Free review check

Our review check is free and creates no obligation. It is our opinion about Google’s policies, not legal advice.

3. Your responsibilities

You confirm you are authorised to act for the business and that the information you give us is accurate.
You must not ask us to report a review you know is genuine and accurate. Under the Australian Consumer Law, suppressing genuine reviews can be misleading. We may decline any request.

4. Price

Our fee for each review that is successfully removed is:
- A$495 if the review was posted within 21 days before we receive your enquiry; or
- A$595 if the review was posted earlier.
These are total prices and include GST. No other fees are added.
We confirm each review’s posting date from the date Google shows for it. If the review’s age is unclear at the 21-day threshold, we will confirm the price with you before quoting or charging.
Each review is charged at its own price. There are no multi-review discounts, so, for example, three removed reviews posted within 21 days cost A$1,485.
No removal, no fee. You pay nothing for a review that is not removed.
A review counts as removed when it is no longer publicly visible on your Google Business Profile and we have checked this using the review link.

5. Card authorisation and payment

When you go ahead, you authorise your card through our payment provider, Stripe, for the fee for each review in your case. Where a review’s posting date is not yet confirmed, the hold uses the higher price. This is a temporary hold, not a charge. We never see or store your full card number.
When a review is removed, we charge that review’s fee from the hold. We release any amount not used. We email you a tax invoice for every charge.
If no review is removed, we release the hold in full and you are not charged. Your bank may take a few business days to remove the pending amount.
Card holds usually expire after about seven days (sometimes fewer). If a review is removed after the hold has expired, you authorise us to charge your saved card the fee for each removed review, once, within five business days of confirming removal. If your bank needs you to confirm the payment, we will email you a secure payment link, payable within seven days.
We email you whenever your card is authorised, charged or released.
Your saved card is removed when your case closes, or earlier if you ask.

6. Cancelling

You may cancel at any time before a review is removed by emailing reviews@avexax.com. We will withdraw any pending request where we can and release your card hold. No fee applies to reviews not removed before you cancel.

7. Refunds

If Google reinstates a removed review within 30 days of its removal, tell us and we will refund the fee for that review in full. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

8. Liability

To the extent permitted by law, and subject to the Australian Consumer Law, our liability for any claim about our service is limited to supplying the service again or refunding the fee you paid for the affected review.

9. Privacy

We handle your information as described in our Privacy Policy.

10. General

These terms are governed by the laws of New South Wales, Australia. We may update these terms. The version published when you engage us applies to that case.